Master Reset Instructions

CLICK ON YOUR RESPECTIVE DEVICES OPERATING SYSTEM

These instructions will help you master reset your phone, if you are unable to master reset your phone or you have a device that does not run on operating system then continue on below

Motorola Q Hard Reset

Master Reset Instructions

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.

To perform a master reset, follow these steps:

First, try this:

To Perform a Master Reset or Master Clear:

1. Press Start
2. Scroll to and Select System Tools
3. Scroll to and Select either Master Reset or Master Clear
4. Press Yes (Left Soft Key) when Alert appears
5. Enter Master Code (normally 000000)

There is a way to do a Master Reset on MOTO Q phones that cannot access the standard Master Reset method:

1. Power off the Q
2. Press and Hold the Center Select Key, while powering up the phone
   or
   Press and Hold the Z & E keys, while powering up the phone
3. The MASTER RESET screen will appear
4. Press Yes
5. This will restore the phone to factory settings

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