Hard Reset via Recovery — Jolla Phone
Optimized for Phone (Sailfish 5.0, up to 5 major OS upgrades, Android OS apps support)
Factory Reset from Settings — Jolla Phone
Optimized for Phone (Sailfish 5.0, up to 5 major OS upgrades, Android OS apps support)
Enter Recovery Mode — Jolla Phone
Optimized for Phone (Sailfish 5.0, up to 5 major OS upgrades, Android OS apps support)
FRP Bypass (Google Lock) — Jolla Phone
Optimized for Phone (Sailfish 5.0, up to 5 major OS upgrades, Android OS apps support)
Why reset your Jolla Phone?
A hard reset on the Jolla Phone fixes boot loops, forgotten PINs and persistent lag. The method above will wipe the device back to factory condition. Always back up your data first, as a reset cannot be undone.
Frequently asked questions
Will a hard reset delete everything on my Jolla Phone?
Yes. A hard reset (also called a factory reset) erases all apps, photos, messages, and accounts, returning the Jolla Phone to its out-of-box state. Back up anything you want to keep before starting.
Does resetting the Jolla Phone remove the SIM lock or carrier lock?
No. A hard or factory reset only clears data and settings — it doesn't remove a carrier/SIM lock, which is tied to the device's IMEI at the network level. You'd need to contact your carrier for an unlock.
How long does a factory reset take on the Jolla Phone?
Typically a few minutes, though it can take longer on older or heavily used devices as more stored data has to be wiped.
Will I need my Google account password after resetting the Jolla Phone?
Yes, if Factory Reset Protection (FRP) is enabled. Android (and HarmonyOS 2.x devices with Google services) will ask for the last signed-in Google account after a reset — make sure you know that password first.
How do I reset my Jolla Phone?
Use the Hard Reset method above if your Jolla Phone is frozen or won't respond, or the Factory Reset method if the screen still works normally — both are covered step by step on this page.
What is recovery mode on my Jolla Phone?
Recovery mode is a stripped-down menu outside the normal operating system, used to wipe data or apply updates when the Jolla Phone won't boot normally. See the Enter Recovery Mode section above for how to reach it on this device.
Can I factory reset my Jolla Phone without the password?
Yes — resetting through recovery mode doesn't require your lock screen password, since it bypasses the login screen entirely. That said, Factory Reset Protection may still ask for your Google account credentials afterward as an anti-theft measure.