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Htc Windows 8 Hard Reset

Master Reset Instructions


These instructions will help you master reset your phone, if you are unable to master reset your phone or you have a device that does not run on operating system then continue on below

Htc Windows 8 Hard Reset 

Master Reset Instructions

A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can’t hear, device making noises, can’t make or receive calls, and device won’t sync. Our Troubleshooting Assistant can help you with other device issues if you aren’t currently using the tool.


§ Perform a factory data reset only if absolutely necessary as it removes all data including:

§ Microsoft® account

§ System and app data

§ App settings

§ Downloaded apps

§ Music, pictures, videos, phone settings and text messages (It is recommended to backup this data).

§ This reset requires at least 50% battery level if not connected to an external power source and 20% or more if connected.


An alternate reset method is available if the device is unresponsive or won’t power on.

Performing a factory reset from settings

1. From the Start screen, swipe left to display the Apps list.
Alternatively from the Start screen, tap the right arrow (located in the lower right).

2. Tap Settings.

3. Tap about.

4. Tap reset your phone.

5. Tap yes.

6. Tap yes to confirm.

Allow several minutes for the process to complete (rotating gears appear on the display to indicate that the reset is in progress).

To set up the device after the reset has completed, refer to Initial Activation and Setup

Performing a factory reset using hardware buttons

  1. Make sure that the device is POWERED OFF. If need be, press and hold the power button, and then drag the window to the bottom of the display to power off. Once the “goodbye” message appears, allow up to 15 seconds for the device to completely power off.
  2. Press the POWER button to turn the device back on.
  3. Press and hold the VOLUME DOWN key.
  4. When an EXCLAMATION MARK (!) appears on the display, press the following

keys in the following order:

  • (1) VOLUME UP
  • (3) POWER

The device will now start the reset process. Please allow a couple of minutes for it to complete.


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