Hard Reset via Recovery — BlackBerry 9720
Optimized for 9720 (BlackBerry OS 7.1)
Factory Reset from Settings — BlackBerry 9720
Optimized for 9720 (BlackBerry OS 7.1)
Enter Recovery Mode — BlackBerry 9720
Optimized for 9720 (BlackBerry OS 7.1)
Lock Screen / Reset Notes — BlackBerry 9720
Optimized for 9720 (BlackBerry OS 7.1)
Why reset your BlackBerry 9720?
A hard reset on the BlackBerry 9720 fixes boot loops, forgotten PINs and persistent lag. The method above will wipe the device back to factory condition. Always back up your data first, as a reset cannot be undone.
Frequently asked questions
Will a hard reset delete everything on my BlackBerry 9720?
Yes. A hard reset (also called a factory reset) erases all apps, photos, messages, and accounts, returning the BlackBerry 9720 to its out-of-box state. Back up anything you want to keep before starting.
Does resetting the BlackBerry 9720 remove the SIM lock or carrier lock?
No. A hard or factory reset only clears data and settings — it doesn't remove a carrier/SIM lock, which is tied to the device's IMEI at the network level. You'd need to contact your carrier for an unlock.
How long does a factory reset take on the BlackBerry 9720?
Typically a few minutes, though it can take longer on older or heavily used devices as more stored data has to be wiped.
Does the BlackBerry 9720 lock to an account after a reset?
Usually not — Factory Reset Protection (FRP) and Activation Lock are Android and iOS features. Most other platforms, including this device's, don't add an account lock after a reset.
Does my BlackBerry 9720 have a hard reset button?
Not a single dedicated button — the BlackBerry 9720 uses a button combination instead of one labeled "reset." See the Hard Reset section above for the exact keys to press.
What is recovery mode on my BlackBerry 9720?
Recovery mode is a stripped-down menu outside the normal operating system, used to wipe data or apply updates when the BlackBerry 9720 won't boot normally. See the Enter Recovery Mode section above for how to reach it on this device.
How do I format my BlackBerry 9720?
"Formatting" and "factory resetting" mean the same thing for the BlackBerry 9720 — both erase all data and restore default settings. Use whichever method above matches your situation.